I need urgent computer help

[Toe Jam]

I have a HP Pavilion series dv5000 laptop running Windows Vista. Seems to be a problem with the onboard wireless.

Turn it on and receive the following message along with two annoying beeps:

ERROR

Resource Conflict- PCI Serial Bus Controller in slot 03
Bus: 06, Device: 04, Function: 02

ERROR

Resource Conflict- PCI Mass Storage Controller in slot 03
Bus: 06, Device 04, Function: 03

ERROR
Resource Conflict- PCI in slot 03
Bus:06, Device 04, Function:04

ERROR
Resource Conflict- PCI Network Controller in slot 04
Bus:06, Device:06, Function:00

Tried to contact HP support but they're complete idiots and couldn't tell me what to do about this.

Windows loads fine after this screen but the wireless does not. It loads very rarely and when it does, I try not to cut the computer off because of this.:doh:

[Slacky McSlackAss]

Definitely a Motherboard problem. My guess is something shorted out on it. How old is the laptop?

[Zguy28]

Your PCI slot device is trying to use a resource that's already in use.

You could always try flashing the BIOS with the latest version. Or go into the BIOS and see if you can see the conflict.

I'm guessing that today is not the day of salvation for your laptop.

[Toe Jam]

Definitely a Motherboard problem. My guess is something shorted out on it. How old is the laptop?

It's only two years old.

[Toe Jam]

Your PCI slot device is trying to use a resource that's already in use.

You could always try flashing the BIOS with the latest version. Or go into the BIOS and see if you can see the conflict.

I'm guessing that today is not the day of salvation for your laptop.

I went into the bios and it doesn't show me any problems. Tried messing around with the boot order and that didn't work. I'm running a HDD self test right not but something tells me that's not going to do any good.

[Baculus]

I have a HP Pavilion series dv5000 laptop running Windows Vista. Seems to be a problem with the onboard wireless.

Turn it on and receive the following message along with two annoying beeps:

ERROR

Resource Conflict- PCI Serial Bus Controller in slot 03
Bus: 06, Device: 04, Function: 02

ERROR

Resource Conflict- PCI Mass Storage Controller in slot 03
Bus: 06, Device 04, Function: 03

ERROR
Resource Conflict- PCI in slot 03
Bus:06, Device 04, Function:04

ERROR
Resource Conflict- PCI Network Controller in slot 04
Bus:06, Device:06, Function:00

Tried to contact HP support but they're complete idiots and couldn't tell me what to do about this.

Windows loads fine after this screen but the wireless does not. It loads very rarely and when it does, I try not to cut the computer off because of this.:doh:

This may be an issue relating to this model of laptops. This thread describes the same issue on the same model of computer:

http://techrepublic.com.com/5208-6230-0.html?forumID=101&threadID=258785

This one reply stated the following:

"I just had the same error with a client's HP desktop. The card in the PCI 03 slot needed to be reseated and everything is now fine. I don't know if this is applicable to your laptop, but it may be of some help in your troubleshooting."

It is very possible that you may need to open up the laptop to see if this is a device which needs to be reseated, if possible.

This thread describes a similar issue:

http://www.fixya.com/support/t334893-resource_conflict_pci_network_controller

As advised, you may also need to reload the default BIOS settings.

Otherwise, if within warranty, it is HP's responsibility to assist you with this issue.

[Larry]

What it's telling you is that two (or more, from the looks of it) devices on your PCI buss are conflicting.

I'm assuming that you haven't added any cards to your system.

Probably the simplest thing to do would be to clear your CMOS configuration. (Which will put the configuration back the way it was when you bought it.)

To get to BIOS setup, you need to press a magic button on your keyboard during bootup. (My mind seems to be going, but I think, for the Pavilions, it's the F1 key.)

(You may be in luck, and after the error messages, the display may tell you "to enter setup, press F1". Normally, when there are no messages, it doesn't tell you what the button is, and you only have a tiny window in which to press it. But often, an error causes it to both inform you, and to wait for you to press a key.)

If you can make it into CMOS setup, then you will see an option labeled something like "Load CMOS defaults". Chose that option, and it will reset your hardware configuration to the way it was when your system was new.

[Larry]

(After reading the previous post)

Many of the devices that are built into your system board are, electrically, PCI devices. So the things it's complaining about might be things that are built in to the motherboard.

But, most laptops, the network card is a PCI device that actually is plugged into a socket, and yes, it can come loose. Usually, there's a small door on the bottom of the laptop that will give you access to the NIC. (One door will access the RAM, one for the hard drive, but often the NIC is there, too.)

I'd advise caution reseating it. It does take a little (very little) force, and you can break things. But yes, I have seen them come loose.

[Toe Jam]

I restored the Bios defaults. No luck.

I will try and see if I can go with the other option.

[Toe Jam]

Well.. that's not going to work. I have no idea what I'm looking at.

sigh.

[Baculus]

Well.. that's not going to work. I have no idea what I'm looking at.

sigh.

Are you looking into the interior of your computer?

[Toe Jam]

Are you looking into the interior of your computer?

No. I turned over the computer and there are two different areas where I can unscrew it and open it up. That alone makes me nervous but since I'm not under warranty anymore I don't see any other way.

I do have a USB Wireless Network adapter. I could probably just bypass this whole issue and not worry about it couldn't I? it's only the wireless onboard that's being affected.

[twa]

Call HP back...Please:D

[Toe Jam]

Call HP back...Please:D

I've talked to three different people.

Two on the phone and one on the chat. None of them could give me a solution. Otherwise, I wouldn't be here. :chair:

:silly:

[Baculus]

I've talked to three different people.

Two on the phone and one on the chat. None of them could give me a solution. Otherwise, I wouldn't be here. :chair:

:silly:

Ok, this article describes where the wireless card is located (and how to get there):

http://www.ehow.com/how_5004752_replacing-motherboard-hp-pavilion-dv.html

This is probably as far as you need to go (after the first three steps):

"Step 4. Disconnect the two cables running from the wireless card to the motherboard. Use a screwdriver to remove the two screws holding the card down. Lift the card up and remove it from the motherboard. Pull the CD drive on the left side of the case directly out of the laptop and set it aside. Flip the HP laptop back over and open the LCD screen lid."

This may be what your card looks like in appearance:

http://www.laptopking.com/boards/959252.jpg

[mnb123]

Did this just start happening? I find it odd that a hardware problem like this would just start out of the blue.

[twa]

I've talked to three different people.

Two on the phone and one on the chat. None of them could give me a solution. Otherwise, I wouldn't be here. :chair:

:silly:

Been there...Idiots reading from a scripted program...I wanna see ya stroke out.;)

[HighOnHendrix]

Been there...Idiots reading from a scripted program...I wanna see ya stroke out.;)

Exactly. I used to know two guys (twin brothers) who had previously worked for Apple's iPod help line. They had taken IT training and knew quite a bit about computers - but they had never even held an iPod. You'd think the company would give them Pods, or a discount on one, or one to use at work so they would have a better idea of what the person on the other end of the phone was dealing with. Nope, just read off this or hook into the help pages on apple.com. It's a damn shame, but that's how many of these things are run; and it shows when you call.

Good luck with your problem, TJ. I don't have a single helpful thing to add. :)

[Toe Jam]

I gave it up as a bad job and just plugged in my USB wireless adapter. Works great.

[Zguy28]

I've talked to three different people.

Two on the phone and one on the chat. None of them could give me a solution. Otherwise, I wouldn't be here. :chair:

:silly:You could take it to BestBuy. :hysterical:

[Baculus]

I gave it up as a bad job and just plugged in my USB wireless adapter. Works great.

Did you try to open the case and reseat the card, per the previous advice?

[Toe Jam]

Did you try to open the case and reseat the card, per the previous advice?

Yes. It didn't work.:(

[swisha]

Check HP.com for new BIOS update and chipset drivers?

[Toe Jam]

Check HP.com for new BIOS update and chipset drivers?

I did that. Same issue.

[swisha]

I did that. Same issue.


Remove the Wirless Card from the back and boot up your laptop. Do you get the same error again? If you don't, the WIFI card is bad - ask HP for replacement.

[Soup]

Just a question? Did you drop it or hit it by any chance?

[Toe Jam]

Just a question? Did you drop it or hit it by any chance?

I dropped it about a month ago. But this problem has only been happening for two weeks.

I didn't think there was any relation.

[Soup]

I dropped it about a month ago. But this problem has only been happening for two weeks.

I didn't think there was any relation.


It looks like the motherboard itsn't reading the card for some reason. You said you went in there and checked right? did you update the firmware? Its very strange that you would get those errors. Vista is plug n play so you shouldn't have any issues. That's a head scratcher

[Toe Jam]

It looks like the motherboard itsn't reading the card for some reason. You said you went in there and checked right? did you update the firmware? Its very strange that you would get those errors. Vista is plug n play so you shouldn't have any issues. That's a head scratcher

I'll update the firmware again. See if I missed something.

It works maybe one out of a hundred times. Leads me to believe the card is fine. When I run diagnostics in Vista or Windows 7 (I run a dual boot), it says the wireless is having problems.

[Soup]

I'll update the firmware again. See if I missed something.

It works maybe one out of a hundred times. Leads me to believe the card is fine. When I run diagnostics in Vista or Windows 7 (I run a dual boot), it says the wireless is having problems.


That's odd, I've had people sometimes hit the laptop and it makes a slot loosen up a card.

I would check to see if the card is loose, then I'd reboot it and run diagnostics to check or try to reinstall the hardware but you said you've tried that. If that doesn't work then you'll have to get it checked. ITs just odd that it works sometimes. why would it work, sorry pal but that's a tough one. Without opening it up and checking out the board I can't tell you anything else.

[MattFancy]

I had this same problem with my HP Pavillion 6400 laptop. They replaced the motherboard. I know there is a recall on some of the HPs so I would check it out and see if yours is on there.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01087277&lc=en&cc=us&dlc=en&product=1842189&lang=en

[No Excuses]

Good luck dealing with your laptop and HP customer support. I had sort of the same problem. They are absolutely useless people and HP laptops are the worst pieces of **** on the market.

I took my laptop to this guy in Sterling who does computer repairs. He's EXTREMELY good with it and he fixed up my laptop perfectly. I sold the POS HP on craigslist and bought a Toshiba which hasn't given me a single problem to this day.

[Larry]

Yes. It didn't work.:(

You sure you're reseating the NIC, and not RAM?

The wireless NIC will have two wires (actually, they're really small coaxial cables) which run to two antennas. (And oh, BTW, if they become disconnected, then it's easy to ruin the connectors when you try to re-connect them.)

Sometimes, all you can access through the bottom is the RAM. Sometimes, the NIC is located on the top side of the motherboard, and to get at it, you have to remove the keyboard. (And sometimes, you have to actually disassemble things more fully, like remove the keyboard, then the display, then the upper half of the lower half of the laptop.)

(I know these comments make it look like I'm talking to you like an idiot. I'm not trying to do that. I'm just being forced to give really generic instructions because I can't see your laptop in front of me.)

[Toe Jam]

You sure you're reseating the NIC, and not RAM?

The wireless NIC will have two wires (actually, they're really small coaxial cables) which run to two antennas. (And oh, BTW, if they become disconnected, then it's easy to ruin the connectors when you try to re-connect them.)

Sometimes, all you can access through the bottom is the RAM. Sometimes, the NIC is located on the top side of the motherboard, and to get at it, you have to remove the keyboard. (And sometimes, you have to actually disassemble things more fully, like remove the keyboard, then the display, then the upper half of the lower half of the laptop.)

(I know these comments make it look like I'm talking to you like an idiot. I'm not trying to do that. I'm just being forced to give really generic instructions because I can't see your laptop in front of me.)

Yeah. Well.. I'm not a technical whiz so there is no way I'm going to be taking the whole thing apart.:hysterical:

[Enter Apotheosis]

I fail to see how this problem was ever "urgent".

[Toe Jam]

I fail to see how this problem was ever "urgent".

Because I really needed my internet to work. Helps when you're looking for a job.

I used a friends computer to post the thread. Then, when I couldn't get it fixed, I had to go buy a wireless USB adapter. The goal was not to spend any money. In the end, I ended up having to.

Which sucks.

[Baculus]

Yeah. Well.. I'm not a technical whiz so there is no way I'm going to be taking the whole thing apart.:hysterical:

The instructions I referenced provides you the means to access the card without taking apart the entire computer.