on the brighter side...we get this e-mail from a guy that I gave a one week ban for a blatant rule violation that (per normal) is one we regularly have warned about etc etc...he apologized, said he was really wrong and should have known better, and then thanked me for doing the job...wtf???
I had to read it agian to make sure I didn't miss soemthing and checked thoroughly for sarcasm
but i had to suspend most of the ban out of appreciation for his attitude and having gone and read the rule to find out what he did wrong and how he handled it. tk was blown away too.