So I just moved to a new city and of course the only option for cable was Comcast. I used to be a Comcast customer and vowed to never again use them (even filed a complaint with the BBB and they ruled in my favor). So this is what is going on now:
I ordered a package online and was then directed to finalize the purchase with an online agent. I made sure to download a version of the chat transcript in case any problems came up since I never trust Comcast.
So a month after I move I get my bill and it is $20 more than what I was guaranteed the price would be! I proceed to call Comcast and tell them the situation, they say this is a price issue and I am issued a ticket number with an agent and that person will call me back to resolve the issue, I was not happy but OK.
Ten days pass and no call back from Comcast so I give them a call today, the agent apologizes for nobody calling me back and transfers me to a supervisor. The supervisor says hello what can I do for you, I tell him the issue and then he hangs up on me!
I call back, talk to another agent, ask for a supervisor she says they are all busy. So I talk to her tell her again that I am being overcharged and she says oh you were issued the wrong ticket we need to issue you a new one and they will call you back in a week. Of course by then if I don't pay my bill I will be assessed a late charge so I say no way in hell am I paying this bill, I am being overcharged $20. I demand to talk to a supervisor and she says they are all busy, this goes on for 45 minutes and then she hangs up on me! I am so ****ing done with this bull**** how are they allowed to treat their customers like this! If you miss a payment by one day they sure as hell will hound you every day for their money but if they overcharge you it is impossible to get in contact with anyone who can help you.